BigCommerce Privacy Policy – Your Data, Your Rights

your privacy is our priority. We provide an open SaaS and composable ecommerce platform built to help businesses of all sizes grow, innovate, and thrive online. This Privacy Policy outlines how we collect, use, protect, and share personal data when you visit our website, use our mobile app, or interact with our services.

Please note: This policy does not apply to websites or services outside our control, including third-party tools or services operated by merchants using our platform.

This Privacy Policy is part of our Website Terms of Use. Some services may vary by location, so we encourage you to read this policy carefully. If you have questions, feel free to contact us.

Information We Collect
Depending on how you interact with us—as a merchant, partner, shopper, or visitor—we may collect:

Account & Contact Information: Name, email, phone number, company, etc.

Browser & Device Data: IP address, cookies, device type, OS, and location

Payment & Transaction Info: Payment method, order details, shipping info

Security Data: Login credentials and authentication information

Usage Data: Interactions with our site, mobile app, or platform features

Support Info: Communications and technical support inquiries

How We Use Personal Data
We use your data to:

Deliver and improve our services

Authenticate users and prevent fraud

Support customer service and technical inquiries

Communicate with you, including marketing (with opt-out options)

Comply with legal requirements

Personalize your experience across channels

Who We Share Data With
Your personal data may be shared with:

Trusted service providers and partners who support our operations

Affiliates within our family of companies

Legal authorities, if required by law or to protect rights and security

Third-party APIs and SDKs used for analytics, functionality, or security

Your Rights and Choices
Depending on your location (e.g., EEA), you may have rights to:

Access, correct, or delete your personal data

Object to or restrict certain types of data processing

Transfer your data to another provider

Withdraw consent where applicable

Shoppers should contact the merchant directly to manage personal data related to specific ecommerce purchases.

Security & Data Retention
We use security best practices like encryption, access controls, and monitoring to protect your data. We only retain your information as long as needed to fulfill our services or meet legal obligations.

Cookies and Tracking Technologies
We use cookies and similar tools for:

Website functionality

Personalization and performance optimization

Analytics and advertising

You can manage cookie preferences through your browser settings.

International Data Transfers
As a global platform, your data may be transferred across borders. We comply with applicable privacy regulations to protect your data during these transfers.

Policy Updates
We may update this Privacy Policy to reflect changes in our services or legal obligations. We’ll notify users of significant updates through appropriate channels, such as the website or email.